[Ebook free] Coaching Knock Your Socks Off Service
☆ Ron Zemke, Kristin Anderson ☆
| #1353157 in Books | AMACOM | 1996-10-21 | 1996-10-21 | Original language:English | PDF # 1 | 8.90 x.40 x6.00l,.59 | File Name: 0814479359 | 160 pages | ISBN13: 9780814479353 | Condition: New | Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!
||44 of 46 people found the following review helpful.| THE best book on customer service out there !|By A Customer|This is a superb book. I recommend it to everyone. It has a delightful fun tone about it, easy to read with lovely cartoons & it is THE book to read on how to easily & simply coach your staff about customer service.... AND get them to pay attention & actually do it ! It is so logical & so effective. I am a custom
Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. Now, thanks to authors Kristin Anderson and Ron Zemke, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people. This newest Knock Your Socks Off book explains how to help frontline employees hone their skills, maintain the motivation to perform, and meet new situations head-on. The authors present a model for succes...
[PDF.ml98] Coaching Knock Your Socks Off Service Rating: 4.61 (739 Votes)
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